Terms of Conditions


Please check all garments within 24 hours from collection/delivery date, as no complaints shall be accepted afterwards. Complaints will only be accepted on presentation of fiscal receipt.

It is important to keep the receipt/ticket given to you when items are left with us, as your garments will not be released without presentation of this.

Upon the return of garments to customers – customers are required to remove from plastic packing due to mould stains. Furthermore, to avoid the risk of suffocation keep plastic packing out of children’s reach.

Compensation in case of loss or fire – In case of any losses or fire, or for any damaged goods, while in our custody or our subcontractors’ custody, for which we accept liability, the compensation in case of absence of the original fiscal proof of receipt/purchase will be limited to 10 times the dry cleaning or laundry fees charged for normal service (tax excluded).

Subcontracting – We are entitled to subcontract work wholly or in part, and these conditions shall also apply to goods entrusted by us to our subcontractors.

Limitations – Despite our intent to identify problem garments in advance, we cannot assume responsibility for inherent weaknesses or defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss due to non-fastness, wear and tear and shrinkage. Swan is not responsible if these conditions worsen, or the garment further deteriorates after the cleaning process. The company shall also not bear responsibility nor accept any liability for any goods or cash left in garments. The company is similarly not responsible for damage caused due to misinformation on cleaning labels.

We exercise great care in processing your articles and use methods best suited to the nature and condition of each article. We clean in accordance with the care label instructions. In the absence of this, we will consult you but cannot be liable in the event that the chosen method damages your clothes.

Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante›s, pearls, buckles, metals etc., due to their inherent unsuitability for dry cleaning, we have unrivalled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined its decorative components.

This is a design issue rather than a cleaning one – we have to rely to a certain extent on the fact that the manufacturer attached the beads adequately and used beads which are suitable for dry cleaning – although we will, of course, do our best to check and test the components before cleaning.

All such items are cleaned at the owner’s risk, we will not take responsibility under any circumstances.

Stain removal – Customers are responsible to mention all the stains when they leave garments with us. We will only process stained items under the owners’ risk and results cannot be guaranteed. Stain removal is primarily dependent on the length of time elapsed since the stain occurred, as well as the relevant type of stain and fabric. Although we can never guarantee stain removal, we strive to do our utmost in this regard.

Delays – Whilst we endeavour to return your garments within a specified period of time, there may be times where delays occur. The reason for this is that the garment/s might need to go through numerous processes, particularly with regards to stains, as well as the additional time required to complete the drying process. When it comes to carpets, rugs, quilts, blankets, curtains and similar articles, these might need extra care, which results in having a longer delivery time. In such cases, we cannot be held responsible for any additional and/or third party costs incurred by the client as a direct result of any delays occurred.

Right to Refuse – We reserve the right to refuse our service to any customer

Pricing – We reserve the right to change prices at any time without any notice

Unclaimed goods – If goods are not claimed or all charges paid in full within six (6) months of invoice date, we shall have the right to sell or dispose of such items. If goods are not collected within three (3) months, a rent of fifty Euro cents (€0.50) per day will be charged.

Terms and Conditions – None of our agents or employees has the authority to alter, vary or qualify in any way, these terms and conditions.

By leaving your garments with us you adhere to our terms and conditions above.